Refund Policy

At Elda Health, registered under the name of Upcaliber Technologies Private Limited, we are committed to providing high-quality healthcare programs for women. We understand the importance of transparency and want to ensure that our customers are fully aware of our refund policy. Please read this policy carefully before making any purchase from our website, web app, or mobile app.

General Refund Policy:

‍Once a customer purchases any of our healthcare and/or yoga programs, the purchase is considered final and non-refundable. This policy applies regardless of whether the plan is cancelled before the end of the plan period. We do not offer refunds for any reason, including but not limited to change of mind, dissatisfaction with the program, or inability to participate due to personal circumstances.

At-Home Sample Collection Refunds:

‍‍For any plan that includes at-home sample collection for diagnostic tests, a refund will be issued only if the customer's pincode is not serviceable by Elda Health's diagnostic partners. In such cases, the refund amount will be limited to the diagnostic cost only. We will not refund any charges related to the healthcare program or yoga component of the plan.

Refund Processing:

If a refund is applicable as per the above conditions, we will process the refund to the original mode of payment within 7-10 working days. Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.

Non-Refundable Scenarios:

Apart from the specific scenario mentioned in section 2, please be aware that there are no other circumstances under which a refund will be issued. This includes situations where a customer fails to complete the program, is unable to participate due to personal reasons, or experiences technical difficulties with our website, web app, or mobile app.

Plan Modifications and Cancellations:

‍‍We reserve the right to modify or cancel any healthcare or yoga program offered by Elda Health at any time, without prior notice. In the event of a modification or cancellation, we will not be liable to provide any refunds or compensations unless explicitly stated otherwise.

Contact Us:

‍If you have any questions or concerns regarding our refund policy, please contact our customer support team at service@eldahealth.com or +91 9663703639 . We will be happy to assist you and provide clarification on any refund-related queries.

By purchasing any plan from Elda Health's website, web app, or mobile app, you acknowledge that you have read, understood, and agreed to the terms and conditions of our refund policy.

Please note that this refund policy is subject to change without prior notice. Any updates or modifications to the policy will be reflected on our website, and the revised policy will apply to any purchases made after the effective date of the updated policy.

Thank you for choosing Elda Health. We are dedicated to providing you with exceptional healthcare programs and services tailored for women's well-being.